{"id":17,"date":"2026-08-17T06:29:32","date_gmt":"2026-08-17T06:29:32","guid":{"rendered":"https:\/\/magiclaundry.ro\/?page_id=17"},"modified":"2026-09-19T06:45:56","modified_gmt":"2026-09-19T06:45:56","slug":"politica-retur","status":"publish","type":"page","link":"https:\/\/magiclaundry.ro\/ro\/politica-retur\/","title":{"rendered":"Politic\u0103 retur"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Magic Laundry presteaz\u0103 <strong>servicii<\/strong>, nu vinde produse, de aceea nu se aplic\u0103 returul clasic al produselor. Pe aceast\u0103 pagin\u0103 g\u0103se\u0219ti ce faci dac\u0103 nu e\u0219ti mul\u021bumit de un serviciu \u0219i care sunt drepturile tale.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Verificarea la primire<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Te rug\u0103m s\u0103 verifici articolele <strong>la primire<\/strong>, \u00een prezen\u021ba curierului sau a personalului nostru. Semnaleaz\u0103 imediat orice nemul\u021bumire: pete r\u0103mase, deterior\u0103ri, articole lips\u0103.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Cum depui o reclama\u021bie<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Dac\u0103 observi o problem\u0103 dup\u0103 primire, ne po\u021bi anun\u021ba \u00een cel mult [DE COMPLETAT: num\u0103r de zile, ex. 48 de ore \/ 3 zile] de la primirea articolelor:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>telefonic: 0774 001 000 \/ 0774 011 100;<\/li>\n\n\n\n<li>pe email: contact@magiclaundry.ro;<\/li>\n\n\n\n<li>la punctul de lucru din Str. Narciselor nr. 26, Bac\u0103u.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen reclama\u021bie include: numele t\u0103u, num\u0103rul sau data comenzii, articolul vizat, descrierea problemei \u0219i, dac\u0103 se poate, fotografii.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Articolul reclamat nu trebuie purtat, sp\u0103lat sau tratat \u00een alt loc dup\u0103 primire, ca s\u0103 putem verifica problema.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Cum solu\u021bion\u0103m reclama\u021bia<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Analiz\u0103m fiecare reclama\u021bie \u0219i \u00ee\u021bi r\u0103spundem \u00een cel mult [DE COMPLETAT: num\u0103r de zile lucr\u0103toare]. Dac\u0103 reclama\u021bia este \u00eentemeiat\u0103, putem oferi, dup\u0103 caz:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>recur\u0103\u021barea gratuit\u0103<\/strong> a articolului, dac\u0103 mai prezint\u0103 pete ce pot fi \u00eendep\u0103rtate;<\/li>\n\n\n\n<li><strong>refacerea gratuit\u0103<\/strong> a c\u0103lc\u0103rii sau a lucr\u0103rii de croitorie;<\/li>\n\n\n\n<li><strong>rambursarea par\u021bial\u0103 sau total\u0103<\/strong> a pre\u021bului serviciului;<\/li>\n\n\n\n<li><strong>desp\u0103gubirea<\/strong>, \u00een cazul deterior\u0103rii sau pierderii din vina noastr\u0103, conform Termenilor \u0219i condi\u021biilor.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Ramburs\u0103rile se fac prin [DE COMPLETAT: aceea\u0219i metod\u0103 de plat\u0103 \/ transfer bancar], \u00een cel mult [DE COMPLETAT: num\u0103r de zile] de la aprobarea reclama\u021biei.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Situa\u021bii \u00een care reclama\u021bia nu poate fi acceptat\u0103<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>pete care nu au putut fi \u00eendep\u0103rtate din cauza vechimii, a fix\u0103rii prin c\u0103ldur\u0103 sau a trat\u0103rii anterioare, dac\u0103 clientul a fost informat la preluare;<\/li>\n\n\n\n<li>deterior\u0103ri produse de defecte ascunse ale materialului, de etichete de \u00eentre\u021binere incorecte sau de obiecte uitate \u00een buzunare;<\/li>\n\n\n\n<li>reclama\u021bii f\u0103cute dup\u0103 termenul de la punctul 2 sau pentru articole purtate ori tratate \u00een alt\u0103 parte dup\u0103 primire.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">5. Dreptul de retragere (comenzi la distan\u021b\u0103)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Dac\u0103 e\u0219ti consumator \u0219i ai comandat serviciul la distan\u021b\u0103 (telefonic, prin email sau prin site), ai dreptul s\u0103 te retragi din contract \u00een <strong>14 zile<\/strong>, f\u0103r\u0103 s\u0103 justifici decizia, conform OUG nr. 34\/2014.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru c\u0103 serviciile noastre se execut\u0103, de regul\u0103, \u00een 24\u201348 de ore, la plasarea comenzii \u00ee\u021bi cerem acordul ca execu\u021bia s\u0103 \u00eenceap\u0103 imediat. Prin acest acord, iei la cuno\u0219tin\u021b\u0103 c\u0103 <strong>pierzi dreptul de retragere dup\u0103 ce serviciul a fost prestat integral<\/strong>. Dac\u0103 te retragi dup\u0103 \u00eenceperea lucr\u0103rii, dar \u00eenainte de finalizare, vei pl\u0103ti doar partea din serviciu executat\u0103 p\u00e2n\u0103 atunci.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Po\u021bi anula gratuit o comand\u0103 \u00eenainte de colectarea articolelor, sun\u00e2nd la 0774 001 000.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">[DE COMPLETAT: modul \u00een care se ob\u021bine acordul pentru \u00eenceperea imediat\u0103 a serviciului, de exemplu men\u021biune pe fi\u0219a de predare sau confirmare prin SMS\/email.]<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. Litigii<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Dac\u0103 nu ajungem la o \u00een\u021belegere, te po\u021bi adresa ANPC (www.anpc.ro) sau procedurii de solu\u021bionare alternativ\u0103 a litigiilor (SAL): <a href=\"https:\/\/anpc.ro\/ce-este-sal\/\" target=\"_blank\" rel=\"noopener\">https:\/\/anpc.ro\/ce-este-sal\/<\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>Magic Laundry presteaz\u0103 servicii, nu vinde produse, de aceea nu se aplic\u0103 returul clasic al produselor. Pe aceast\u0103 pagin\u0103 g\u0103se\u0219ti ce faci dac\u0103 nu e\u0219ti mul\u021bumit de un serviciu \u0219i care sunt drepturile tale. 1. Verificarea la primire Te rug\u0103m s\u0103 verifici articolele la primire, \u00een prezen\u021ba curierului sau a personalului nostru. Semnaleaz\u0103 imediat orice [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"_templately_pack_id":"","_templately_imported_at":"","_templately_source":"","_templately_import_session_id":"","footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politic\u0103 retur - Magic Laundry<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/magiclaundry.ro\/ro\/politica-retur\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politic\u0103 retur - Magic Laundry\" \/>\n<meta property=\"og:description\" content=\"Magic Laundry presteaz\u0103 servicii, nu vinde produse, de aceea nu se aplic\u0103 returul clasic al produselor. 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